SHIPPING POLICY

Thank you for shopping at The Wardrobe Luxe by Quest Properties India Ltd, your premier destination for luxury fashion from a curated selection of designers. We are committed to providing you with the best shopping experience, including transparent and reliable shipping services. Please take a moment to review our Shipping Policy to understand how we handle the delivery of your coveted fashion items.

1. Shipping Methods and Delivery Timeframes:

We offer various shipping methods to cater to your preferences and location. Shipping options may vary depending on the designer and your shipping destination:

Standard Shipping: Estimated delivery time within 5-7 business days.

Express Shipping: Estimated delivery time within 2-3 business days.

International Shipping: Delivery times may vary based on the destination and customs clearance (any extra charge for customs clearance is to be borne by the customer), but typically range from 7-14 business days.

Please note that delivery times may vary based on factors such as designer availability, order processing time, and location. We will provide you with a more accurate estimate during the checkout process.

2. Shipping Costs:

Shipping costs will vary depending on the shipping method selected, the destination, and the items in your order. The shipping cost for your order will be displayed at checkout before you complete your purchase. Shipping cost for domestic orders will be free of cost.

3. Order Processing Time:

Once your order is placed and payment is confirmed, it will undergo a processing period. This processing time may vary depending on the designer but generally takes 1-3 business days. Please note that this time frame does not include weekends or holidays.

4. Tracking Your Order:

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the status and location of your package. Alternatively, you can track your order by logging into your account on our website.

5. Split Shipments:

If your order includes items from multiple designers, you may receive separate shipments. Each shipment will have its unique tracking number and may arrive at different times. This allows us to ensure you receive your items as quickly as possible.

6. Shipping Restrictions:

Some items may be subject to shipping restrictions based on their size, weight, or destination. Additionally, we may not be able to ship to certain international locations due to legal restrictions or customs regulations. If you encounter any issues during the checkout process, please contact our customer support team for assistance.

7. Order Changes and Cancellations:

If you need to make changes to your order or cancel it, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been dispatched, it cannot be modified or cancelled.

8. Lost or Stolen Packages:

The Wardrobe Luxe is not responsible for lost or stolen packages after they have been marked as "Delivered" by the carrier. If you encounter such a situation, please contact the carrier and file a claim with them. We will, however, assist you in providing any necessary information or documentation for your claim.

9. Contact Information:

If you have any questions or concerns regarding our Shipping Policy or your specific order, please don't hesitate to contact our customer support team. You can reach us through our website's "Contact Us" page or by emailing support@thewardrobeluxe.com. We hope this Shipping Policy provides you with the necessary information about how we handle shipping at The Wardrobe Luxe. Your satisfaction is our top priority, and we are committed to ensuring your fashion items arrive safely and on time.

Thank you for choosing The Wardrobe Luxe for your luxury fashion needs!