Privacy Policy
At The Wardrobe Luxe (“TWL”), accessible from our website, protecting the privacy of our customers and visitors is one of our primary commitments. This Privacy Policy explains the types of information we collect, how we use it, and the choices available to you regarding your personal information.
The Wardrobe Luxe is a retail concept operated under Quest Properties India Limited.
If you have any questions regarding this Privacy Policy, please contact us using the details provided below.
This Privacy Policy applies to information collected through The Wardrobe Luxe website and digital platforms and does not apply to information collected through channels not controlled by The Wardrobe Luxe.
Consent
By using our website, submitting your information, registering for updates, participating in promotions, or engaging with our services, you consent to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
The personal information we collect and the reasons for collecting it will be clearly communicated at the point of collection.
Information collected may include:
- Name
- Mobile Number
- Email Address
- City or Location
- Date of Birth (where voluntarily provided)
- Purchase Preferences
- Purchase History
- Communication Preferences
- Information submitted through forms, enquiries or event registrations
If you contact us directly, we may receive additional information including the contents of your message, attachments, and any other information you choose to provide.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing customer support and assistance
- Managing customer relationships
- Processing enquiries and requests
- Improving our products, services and customer experience
- Understanding customer preferences
- Conducting analytics and reporting
- Planning marketing and promotional activities
- Preventing fraud and misuse
- Complying with legal and regulatory obligations
Marketing Communications
With your consent, we may use your information to send:
- New collection announcements
- Product recommendations
- Promotional offers and discounts
- Event invitations
- Designer showcases
- Seasonal campaigns
- Lookbooks and style edits
- Customer engagement communications
You may opt out of marketing communications at any time.
SMS, WhatsApp & RCS Communications
By providing your mobile number and opting in to receive communications, you consent to receiving messages from The Wardrobe Luxe through:
- SMS
- Rich Communication Services (RCS)
These communications may include:
- New arrivals
- Collection launches
- Promotional campaigns
- Sale announcements
- Event invitations
- Product recommendations
- Interactive catalogues and lookbooks
- Customer support communications
Message frequency may vary depending on your engagement and communication preferences.
Customers may withdraw consent at any time by contacting us or using the unsubscribe options provided within our communications.
Log Files
The Wardrobe Luxe follows standard industry practices regarding log files. These files may collect information such as:
- Internet Protocol (IP) Address
- Browser Type
- Internet Service Provider (ISP)
- Date and Time Stamp
- Referring and Exit Pages
- Number of Clicks
This information is used for website administration, analytics, trend analysis and service improvement and is not linked to personally identifiable information.
Cookies & Web Beacons
Like most websites, The Wardrobe Luxe may use cookies and similar technologies to improve user experience, remember preferences and analyse website traffic.
Users may choose to disable cookies through their browser settings. However, certain website functionality may be affected.
Third-Party Service Providers
We may engage trusted third-party providers to support our operations, including:
- Website hosting providers
- SMS communication providers
- WhatsApp Business solution providers
- RCS messaging providers
- CRM and customer engagement platforms
- Analytics and reporting providers
- Marketing agencies and technology partners
These service providers are authorised to process information only as necessary to perform services on our behalf and are required to maintain appropriate confidentiality and security measures.
We do not sell, rent or trade customer information to third parties for their independent marketing purposes.
Data Protection & Security
We implement reasonable administrative, technical and organisational safeguards to protect personal information from:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Misuse
- Destruction
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Customer Rights
Subject to applicable laws, customers may:
- Request access to their personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Update communication preferences
- Withdraw marketing consent
- Request information regarding data processing activities
Requests may be submitted using the contact details below.
Children’s Information
The Wardrobe Luxe does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided personal information through our website, please contact us immediately and we will take appropriate steps to remove such information from our records.
Contact Us
For privacy-related questions, requests or concerns, please contact:
The Wardrobe Luxe
6th Floor, Quest Mall
33, Syed Amir Ali Avenue
Kolkata – 700017
Email: quest.mpv@rpsg.in
Phone: +91 92307 02811
Updates to This Privacy Policy
The Wardrobe Luxe reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page and will become effective upon publication.
We encourage users to review this Privacy Policy periodically to stay informed about how their information is protected.